How to return
You may return a product without giving reason from the date of the dispatch confirmation up until 14 days after you receive the last product of your order.
To be eligible for a return, your product must be in the same condition that you received it, unused and in its original packaging, namely in fully resaleable conditions. You will also need to provide a receipt or proof of purchase.
To start a return, you can contact us on +39 366 2760273 or at firstname.lastname@example.org
and we will provide you with instructions on how to send your package.
Alternatively, you may complete the form at the bottom of the page
You must contact us within 14 days of receiving the last item of your order.
Rejecting to receive the shipment or sending the products back without informing us is not considered a correct cancellation/return and a refund cannot be given.
All products must be returned to:
RETURNS, AKI lamps c/o ERCOLE, via per Telve 75/7, 38051 Borgo Valsugana (TN), Italia.
We advise you to ask for tracking services for your returned item as we cannot be held responsible for anything that gets lost or damaged in transit.
The direct cost of returning a product must be paid by you. Extended return period
For all orders we dispatch and you receive starting from the15th December we allow an extended return period of 30 days.
You must contact us within the 15th January notifying your return request.Damages
Please inspect your parcel and your order upon reception and contact us immediately if a product is defective, damaged or if you receive the wrong item/s.Non returnable items
Unfortunately, we cannot accept returns on gift cards.Refunds
We will notify you once we have received your returned product.
If your return is approved, we will process your refund as soon as possible (and in any event within 14 days after the day on which we receive the product back from you) on your original payment method. Please remember that it can take some time for your bank or credit card company credit your account.
Please refer to our Terms and Conditions of Sale
for further information relating to your Cancellation rights.
Ask a return on this page
Carefully pack your lamp
Hand in to a courier
Wait for the inspection
Get the refund to your card